Support Portal

Getting Started 2

• CLEARomni Overview
• Dashboard - status and action

FAQ 0

Features 0

Dashboard 2

• Actionable dashboard - Order management
• Actionable dashboard - Product management

Overview 3

• CLEARomni PIM Overview
• Overview - product approval and publishing workflow
• Variant publishing status

Image Upload 4

• Media Center - upload single file
• Media Center - upload multiple image
• Create folder in Media Center
• Image upload - drag and drop

Batch Import 2

• Steps on batch import
• Import product with variants

Import template 10

• Import template - Overview
• Import Template - Common attributes
• Import template - attribute input type​
• Import template - attribute options
• Import template - image and file

View all 10

Manual input 8

• Create / Update product directly on CLEARomni
• Preview content
• View comment from others on workflow
• View product status history
• Submit Product for approval

View all 8

Content Approval 2

• Compare data with last approved version
• Approve or reject product

Batch update 5

• Update content in batch
• Update status in batch (simple version)
• Approve content in batch
• Publish content in batch
• Delete product in batch

Product versioning 3

• Compare differences between approved versions
• Overview - product versioning
• Restore an approved product version

Update pricing 2

• Update price of an item
• Update pricing in batch

Overview 2

• Overview - inventory set up
• Overview - inventory operation

Location 12

• Create / Update location
• Assign inventory in warehouse to channel
• Assign an item to a location
• Override allocation of an item in a location
• Stock in / Stock Out

View all 12

Item 6

• Look up inventory of an item in all locations
• Export inventory
• Adjust stock from item view
• Transfer stock from item view
• Export inventory - from item view

View all 6

Inventory status 1

• Inventory status sync to channel

Overview 3

• CLEARomni OMS Overview
• Overview - order status
• Overview - fulfilment order

OMS 1

• Dashboard

Fulfilment order 8

• Search order
• Batch update
• Change order status
• Check status history
• Check if a customer has signed to acknowledge receipt

View all 8

Order status 0

Refund Order 3

• What is refund order?
• Search Refund Order
• Export Refund Order

Overview 1

• Overview - user management

User account 4

• User Account Listing
• Create / Update User Account
• Export user(s)
• Import users

Group 3

• Create / Edit User group
• Export User Group
• Import user group

Overview - mobile app 4

• Overview - when do you need the mobile app
• Overview - what can you do with the mobile app
• Mobile app - notification
• mobile app - left navigation

Fulfilment 9

• Mobile app - look up an order via dashboard
• Mobile app - Orders
• Mobile app - change order status
• Mobile app - cancel an order
• Mobile app - check order status history

View all 9

Mobile app - set up 6

• Mobile app - setting
• Mobile app - change password
• Mobile app - settings (language)
• Mobile app - setting (font size)
• Mobile app - update system data

View all 6

Overview 4

• Seller Center - manage order
• CLEARomni B2B2C Marketplace Overview
• Seller Center - Change order status
• Overview - approve and publish product content

Create Seller 7

• Overview
• Create Seller in Magento
• Update seller seller information
• Homepage Profile Configuration
• Seller Shipping information

View all 7

Batch Product Import 0

Product Import Template 0

Manual Input 0

Approval 2

• View product content status
• Submit product for approval

Product Versioning 0

Publishing 1

• Unpublishing a product content

Manage Price 5

• Through product page
• Price Listing
• Update price individually
• Batch Update Product Pricing
• Export Pricing

Manage inventory 5

• Seller to manage inventory through product content
• Seller to manage inventory through inventory listing
• Export inventory
• Upload inventory in batch
• Low stock alert

Dashboard 2

• Overall sales
• Performance of products

Export 1

• Export order and inventory

Over - Report 1

• Overview - Report

Shipping FAQs 0